Odyssey Doesn’t “See” So Good in Traffic

What to do when your customer tells you that their cruise control (ADAS) system isn’t working and there are no codes set. Mike from South Carolina provides a demonstration of just such a situation with a video example of his test drive, his expectation as to what the root cause…

Subaru Won’t Run Right After Dead Battery

The battery on a 2000 Subaru Legacy got drained due to an error on the part of the vehicle owner. Now, it stalls out after a start. Michael from Utah provides this quick case study, relaying how he resolved the problem in a very non-intuitive way. Awesome sleuthing and well…

PCM Reprogramming Leads to a More Basic Fix

In this very helpful post from Michael from Utah, he walks through his diagnostic process on a 2007 Jeep Liberty, for which he was brought in to reprogram a replaced PCM. When the original complaint was not resolved after a successful reprogram, he went back to the drawing board. Using…

Time Saving Alternator Replacement Tip

Techs often reference the fact that the recommended service procedures aren’t always the fastest or easiest ways to accomplish necessary repairs. Here’s a great example provided by Eric from Illinois. He saw several potential potholes in the recommended procedure for an alternator replacement on a 2015 Nissan Pathfinder. So, he…

Another Battery Change Surprise

We have discussed the unexpected consequences of battery changes several times in the past. Here’s a new one on us, provided by Douglas from Miami, Florida. In this tech tip, he talks about loss of digital clock function after replacing the battery on a 2011 Chevrolet Avalanche and how he…

Charging GM Vehicles Equipped with Stop-Start

We have discussed the service implications of Stop-Start Systems on several occasions, but we weren’t aware of the importance of following a key charging best practice until we saw this post from the GM diagnostic master, James from Florida. We have always stressed the importance of connecting your negative lead…

Enhanced Flooded Batteries are Here

In 2014, we upgraded our digital tester offering to address two varieties of Start-Stop batteries. The first battery type, the Start-Stop AGM battery, saw widespread use in North America starting in 2012, so it was a natural to be added to our capabilities. The second battery type, the Enhanced Flooded…

Don’t Forget the Reinstall!

Here’s a great reminder about the importance of ensuring that everything removed from the vehicle during a repair or service is reinstalled prior to sending the vehicle on its way. Glenn from Texas shares the story of a Ford F350 brought in for a no-crank complaint and a suspicious noise…