ONLINE PURCHASE REFUND POLICY
We are committed to your satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date* – as long as it is without damage and in its original packaging. No questions, no fees. Please follow the steps below to ensure a smooth, timely refund:
Email [email protected] or call 800.328.2921, option 2 with your order number to receive your return authorization. Buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. We will refund your payment as soon as we have confirmed receipt of the item(s) back from you. Note: We do not accept any returns after 30 days from ship date.
To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will immediately cancel your order and refund your payment. If your order has shipped, please see step 1 above.
All refund recipients will receive an email confirmation.
Note: If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
ACCESSORY WARRANTY POLICY
Note: Most items available for direct sale on our site are accessory items (wall chargers, batteries, service parts, etc.). All accessory items and service parts come with a 90-day warranty against defects in materials and workmanship.
Clore Automotive accessories and service parts are guaranteed to be free from defects in materials and workmanship for 90 days from the date of end user purchase. Warranty Period is from the date of end user purchase (dated sales receipt required). The Clore Automotive Guarantee is not extended to products which, in Clore’s sole judgement, have been misused, abused or modified from their original state.
What information do we gather about our visitors and how is it being used?
When a visitor requests a page from within our website, our web servers automatically collect the following details:
- The IP address of the site that may have referred you.
- Your IP address.
- The web page(s) which you visited within our site or network of sites.
- The product identifier for version and make of browser (e.g., Internet Explorer 7.0).
- The operating system that you are running (e.g., Mac OS, Windows, Linux).
- Search words or terms that are passed from a search engine.
The tracking steps described above is generally accepted practice. We have several reasons for tracking this information. First, we have found it advantageous to examine visitor traffic in its aggregate so that we can ensure maximum compatibility for the various browsers and operating systems that visit our site. Second, by analyzing the sources of our web traffic, we can strategically enhance our exposure on the Internet. Finally, by tracking activity by user and page visited, we can understand how users engage with our site as well as identify opportunities to customize later interactions in a way that enhances the usefulness and value of our communications with those users.
Additionally, if you complete a form or provide other personal details to us, we will gather and store that data for future reference and use it to customize future communications with you, as consented to within the framework of our communications platform.
Additionally, if you complete a purchase on our site, we will gather and store that data for future reference and use it to enhance your after-sales support experience and to customize future communications with you, as consented to within the framework of our communications platform. If you set up an account for the purpose of purchasing an item from our site, we will store and keep the information provided, such as address information, etc.
What about cookies?
You can choose whether or not to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being set. If you choose to not accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.
Will we disclose your information to third parties?
In the instances of form completions and purchase events, we will request information from you, including your email address. We will not sell, rent, or otherwise transfer your email address (or any other information) to a third party (an entity not part of our purchase process) without your consent. We respect your privacy and do not wish to do anything that would result in a diminishment of your respect for us by abusing the provision of your personal details or contact information to us. Clore Automotive uses reasonable precautions to keep all information disclosed to us secure.
Any changes to the above policies will be posted on this page.