This month’s resource piece is a little different, in the sense that, although it does provide a good case study on a tricky diagnostic issue, it also raises the question of proper compensation for diagnostic work. In it, our old friend Michael from Utah recounts a problematic Ram 2500 Big Horn that wouldn’t start after a visit to the body shop. His first diagnosis proved to be inaccurate, which resulted in additional work and the question of how much he should charge for that work. The comments, while acknowledging the great job he did to get to the root of the problem, were ultimately more interested in the compensation question than the fix itself. Here’s a representative comment: “Your abilities are well above mine and most shops. Keep in mind that [had you not worked on it] they would have had to tow this to several shops and probably spent serious money and never gotten it fixed.”
Read the full case study here:
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